Delivery Information

Any statutory consumer rights enjoyed by you are not affected in any way by these terms and conditions of sale.


1.1     These terms and conditions will apply when you place your order with us.
1.2     These terms and conditions make repeated use of certain terms which we have defined in condition 12.
1.3     Before you place your order, we reserve the right to change these terms and conditions at any time. Any such changes will take effect when   posted on this website and it is your responsibility to read these terms and conditions on each occasion you use this website.
1.4     Please print these terms and conditions and any email we send you for future reference.


2.1     The price you pay is the price displayed on this website at the time we receive your order. Any price displayed on this website shall be subject to change at any time.
2.2     All prices are shown in CAD and USD and include value added tax (where applicable) at the applicable current rate.
2.3     Whilst we try to ensure that all prices on this website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat your order as cancelled.
2.4     Title to any goods shall pass to you on delivery of the goods provided that we have processed and received payment in full for the goods.


3.1     The steps required to create a contract of sale between you and us are as follows:

  • on this website, you will be guided through the process of placing your order by a series of simple instructions;
  • you will place your order by pressing the order confirmation buttons during the check out process;
  • because many of our goods are custom made to your specifications, we take payment from you at the time you place your order, using the credit or debit card details supplied by you during the checkout process. Please note that this payment is not an acceptance by us of your order or evidence of any contract;
  • Your order is always subject to our acceptance;


4.1     Delivery of goods can only be made to Canada and US addresses.
4.2     All goods must be signed for by an adult aged 18 years or over on delivery.
4.3     Delivery charges and estimated timescales are detailed in this website and when you place your order. We make every effort to deliver your order within the estimated timescales communicated to you and in any event within 30 days of the date of order. However postal delays are occasionally inevitable due to unforeseen factors.
4.4     Risk of loss and damage to your order passes to you on the date when the goods are delivered or on the date of first attempted delivery by us.


5.1     We will never supply you with substitute goods.


6.1     Where the goods are "made to measure" you shall have no right to amend or cancel your order, return the goods or seek any refund of the price paid by you from us. This is because when we receive your order, the manufacturing process begins immediately and the goods are manufactured to your exact specification.
6.2     If you cancel your order:

  • you must at your own cost and expense, return the goods to us at our returns address detailed in condition 7.1, unless they are not of satisfactory quality
  • we shall arrange for the goods to be collected from you at our own cost and expense: or
  • we will reimburse you the reasonable delivery costs incurred by you in returning the goods to us.
  • you must re-pack and take reasonable care of the goods whilst they are in your possession;
  • within 30 days of your cancellation of your order, we shall provide you with a refund of the price paid for the goods, less any price paid by you a non standard delivery service.


7.1     All of our goods are guaranteed against defects in manufacture and material from delivery for a period of:

    12  Month


8.1     Any contract between you and us shall be governed by the laws of Canada and any dispute between us will be resolved exclusively in the courts of Canada.
8.2     Our maximum liability to business users arising out of or in connection with the goods shall be limited to the replacement value of the product in question (except in the case of death or personal injury caused by our negligence or in respect of fraud). In relation to business users, we do not accept liability for the fitness of goods for business purposes, nor do we accept liability for loss of use of the item nor any loss over and above the cost of the item in the event of a claim for breach of warranty or condition.